Privacy Policy

Effective Date: July 15, 2026

This Privacy Policy applies between you, the user of this website, and Foundation First, a division of DLC Associates Inc., the owner and provider of this website. This policy applies to our use of any and all personal information collected by us in relation to your use of manager-readiness.com and any services provided through it.

1. Definitions

Account: your profile, login credentials, and related information on the Foundation First learning portal.

Cookie: a small text file placed on your device by this website. Details of how we use cookies are set out in our Cookie Policy at manager-readiness.com/cookie-policy.

Personal information: any information that identifies you or could reasonably be used to identify you, as defined under the Personal Information Protection and Electronic Documents Act (PIPEDA).

Services: the Foundation First manager readiness program, Manager Readiness Assessment, email communications, learning portal, and all related services provided through this website.

We, us, our: Foundation First, a division of DLC Associates Inc., operating in the Province of Ontario, Canada.

Website: manager-readiness.com and any associated subdomains.

2. Information We Collect

We may collect the following personal information:

Your name and email address when you subscribe to our newsletter, complete the Manager Readiness Assessment, download a resource, or contact us
Your job title, organization name, and professional background when you enroll in the program or request an organizational proposal
Assessment responses submitted through the Manager Readiness Assessment via JotForm
Payment information processed through Thinkific Payments, powered by Stripe (we do not store payment card details directly)
Technical information collected automatically, including IP address, browser type and version, operating system, pages visited, and time spent on the website, via Google Analytics
Cookie data as described in our Cookie Policy

3. How We Use Your Information

We use your personal information to:

Deliver the Foundation First program and associated services
Send the Manager Readiness Insights weekly newsletter and program-related communications, in compliance with Canada's Anti-Spam Legislation (CASL)
Deliver your Manager Readiness Assessment results and related follow-up communications
Process enrollment and payment through the Foundation First learning portal and Thinkific Payments
Schedule and deliver live sessions via Zoom
Respond to inquiries submitted through the website contact form
Improve our website and program through analytics
Meet legal, tax, audit, and regulatory obligations

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law, regulation, tax obligations, audit requirements, or legitimate business purposes. The appropriate retention period will depend on the nature of the information and the purpose for which it was collected.

4. Cross-Border Data Transfers

Foundation First uses third-party service providers to operate this website and deliver our services. These providers may process, store, or transfer your personal information outside of Canada, including in the United States and other jurisdictions.

By using this website and our services, you consent to the transfer of your personal information to service providers operating outside Canada, including those listed in Section 5 below.

Please be aware that personal information transferred to other jurisdictions will be subject to the laws of those jurisdictions, including laws that may allow government authorities or regulators to access your information under applicable local legislation. We take reasonable steps to ensure that our service providers maintain appropriate privacy protections, but we cannot guarantee that foreign laws will provide the same level of protection as Canadian privacy law.

If you have concerns about cross-border data transfers, please contact us at info@manager-readiness.com before using our services.

5. Third-Party Service Providers

We use the following seven third-party providers to deliver our services. Each provider operates under its own privacy policy and may process your personal information in jurisdictions outside Canada, including the United States.

Wix: website hosting and form management. Privacy Policy: wix.com/about/privacy
JotForm: Manager Readiness Assessment form and response collection. Privacy Policy: jotform.com/privacy
ConvertKit: email marketing and subscriber management. Privacy Policy: convertkit.com/privacy
Thinkific: online learning portal and course delivery. Privacy Policy: thinkific.com/privacy
Stripe: payment processing, operating as the underlying payment infrastructure for Thinkific Payments. Privacy Policy: stripe.com/privacy
Zoom: video conferencing for live cohort sessions and office hours. Privacy Policy: zoom.us/privacy
Google Analytics: website analytics and traffic reporting. Privacy Policy: policies.google.com/privacy

Information shared with these providers is used only to the extent required for them to perform the services we have engaged them to provide.

6. Email Communications and CASL Compliance

All email communications from Foundation First comply with Canada's Anti-Spam Legislation (CASL). You will only receive marketing or newsletter emails from us if you have explicitly opted in. You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us at info@manager-readiness.com.

Program-related communications (such as enrollment confirmations, session reminders, and completion notifications) may be sent to enrolled participants as part of the delivery of the program.

7. Your Rights

Under PIPEDA and applicable provincial privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent to the collection or use of your personal information, subject to legal and contractual limitations
Request deletion of your personal information, subject to our legal obligations and legitimate business requirements
File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca

To exercise any of these rights, please contact us at info@manager-readiness.com.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we take data security seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Cookies

We use cookies and similar technologies on this website. For full details on how we use cookies, your choices, and how to manage your preferences, please see our Cookie Policy at manager-readiness.com/cookie-policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of this website following the posting of changes constitutes your acceptance of those changes.

11. Contact

For questions about this Privacy Policy or how we handle your personal information, please contact:

Foundation First, a division of DLC Associates Inc.

PO Box 434, Cobourg, Ontario K9A 4L1

Email: info@manager-readiness.com

Website: manager-readiness.com